Technology Frequently Asked Questions

Systems across GCC and MCCCD use various login methods. While ITS has worked to streamline many of our systems to use single sign on (SSO) that has not become available to all systems. This login matrix guide has been created to help employees determine which format to use for the specified system.

If you know your MEID and need to change your password use the Self Service Password Reset tool. Maricopa District also has help on the IDME Website.

To update your email or phone verification methods you will need to verify you are the account holder and then an agent can make the needed changes. District requires that MCCCD employees present a Government issued photo ID to confirm their identity. That can occur via either of the following methods:

(Remote) Chat Assisted Verification You can use the chat feature on the idme.maricopa.edu website to verify your identity and have your email address or phone number on record updated. Please navigate to the website and select the chat icon in the bottom right corner. Upon entering the chat, please type 'password problems' to be queued with a support agent who can update your verification methods. Alternatively, you can call the service desk and video meet with a GCC agent to complete the verification. Once updated you will be able to self-recover your account.

(Onsite) In-Person Assistance You can visit HT1 on the GCC main campus or the Beshbito campus at GCC North to verify your identity in person and have your email address or phone number on record updated. Once updated you will be able to self-recover your account. Our lab staff are happy to help walk you through the log-in process during our business hours.

Password requirements are set by the District Office, please refer to this site for the current password requirements.

Multi Factor Authentication (MFA) or Two-factor authentication (2FA) is a safe and secure way for you to access your online accounts-keeping your data protected from remote cyber attacks. When you are asked to "authenticate," you are being asked to verify your identity. This is a District requirement for employees and students to improve account security. Much more information about MFA can be found on the District site here.

You can get help with resetting your password several ways. Please note District requires that MCCCD employees present a Government issued photo ID to confirm their identity. That can occur via either of the following methods:

(Onsite) In-Person Assistance You can visit HT1 on the GCC main campus or the Beshbito campus at GCC North to verify your identity in person and have your email address or phone number on record updated. Once updated you will be able to self-recover your account. Our lab staff are happy to help walk you through the log-in process during our business hours.

(Remote) Chat Assisted Verification You can use the chat feature on the idme.maricopa.edu website to verify your identity and have your email address or phone number on record updated. Please navigate to the website and select the chat icon in the bottom right corner. Upon entering the chat, please type 'password problems' to be queued with a support agent who can update your verification methods. Alternatively, you can call the service desk and video meet with a GCC agent to complete the verification. Once updated you will be able to self-recover your account.

To manage add a device to Duo, you will use Duo Device Manager. This video tutorial will guide you through gaining access to the manager and some of the features available within that tool.

In the world of MFA we gain so much account security from these changes, but we are aware it can be limiting when students or employees lose access to their MFA device. Any employee or student who doesn't have access to a smart device can use a security key as an alternative. These can be obtained online or at any technology retail store. Duo recommends security keys from Yubico or Feitian. They do not support U2F-only security keys (like the Yubikey NEO-n). If you would like a security key suggestion, please reach out to the Service Desk.

The Service Desk can issue a one time use bypass code to regain access to your account if you lose your cell phone. There are however several limitation when using a bypass code:

1. District requires that your identity be verified with a Government issued ID prior to issuance.
2. The Service Desk can only issue you 1 bypass code in a 24hr period.
3. A bypass code will be valid for 1 hour from the time it is issued.
4. It will only allow access one time, meaning once it is used to log in it will not work on another device.

For this reason, bypass codes are not ideal to restore long term support. We highly recommend employees add an alternative device as a backup, office extensions are a great option. Security keys are very affordable and will provide long term access if you will be without a cell phone for a period of time. See the question above for more info on security keys.

To request new software employees can complete a software request form. All of the information regarding our software request process is extensively outlined here.

Yes, OIT reviews these requests the same as any other software request. Each software has a End User License Agreement (EULA) which is a contract that specifies the rights and restrictions for use. Software that is free or open source for an individual person, often is not for a business or institution. There are also other considerations like District IT Directive compliance, legal requirements, and evaluating how the application(s) will function in our environment. For more information on this, please refer to the FAQ's here.

OIT has compiled some information and video tutorials regarding the self service options for applications that are already approved for use. Please visit this site and click "Computer Software Installation Requests & Self Install" for more information.

Yes, all purchase requests should be submitted through the Software Request form by the 45th day of the semester before the expected use. More information on these deadlines can be found here.

There are many business-related processes and technical steps required for each request for new software. Timing is critical to navigating through them. Some purchases may take several weeks to process and have ready at the appropriate time.

If you have any questions regarding how to request software or the purchase process, please direct your inquiries to [email protected].

If you are unsure if a software is available we recommend that you check Software Center (Windows) or Self Service (Mac) to see if it is already approved for self service installation. Please visit this site and click "Computer Software Installation Requests & Self Install" for more information.

If the software is not available for self service installation obtaining it may require a purchase. Please visit the software request page here for all of the detailed information about this process.

OIT prevents the download and installation of software by individuals to allow our campus to conduct itself in a centralized and reportable fashion. This model is in place to ensure compliance and regulate support. Please visit our Operational Standards document for more information.

Deans, Directors, and Department Chairs can submit a property loan agreement form (PLA) to request an employee laptop. GCC purchased laptops for employee remote use, allowing our campus to adapt to a flexible workforce environment. If you are an employee seeking this option please contact your supervisor to begin the request process. Additional information regarding this process can be found here.

OIT will issue webcams or headsets for employee use. To initiate a request, please submit a ticket here.

OIT does not keep these items in inventory. Please work with your department purchaser if there is a business need for these items. Wired options can be obtained by contacting the service desk.

OIT will issue a second monitor for employee use when requested. To initiate a request, please submit a ticket here.

District requires that any MCCCD property loaned or taken off district premises regardless of duration must be recorded on a property loan agreement. This policy is outlined in Administrative Regulation 1.11.1. Please contact the Service Desk if assistance is needed.

Please contact Facilities to request a VariDesk for your office or cubicle, they will arrange the purchase and delivery of the device. Once it has arrived they will open a ticket up for installation with us. We will coordinate a date and time that works best for you to have this completed.

Please contact the Service Desk at 623-845-3555 option 2 or via email if support is needed in an office or classroom. Alternatively, support is available in person in the High Tech One computer lab which is especially useful if you are having trouble with a mobile device. For more support options or hours please visit this site.

Yes, employees will no longer have the option to have both a desktop and a laptop assigned to them, as it is not sustainable. Once an employee is assigned a laptop, it will become their primary appliance replacing their current desktop computer. They will be able to use a docking station with their monitors, keyboard, and mouse when on campus. This provides a more sustainable support strategy without sacrificing function for employees who opt to utilize a laptop.

If you have an MEID and password we recommend that you connect to the secured wireless network.

Please visit the Wireless Networks page on the main website to find your device type's instructions.

maricopa-guest is the guest network at GCC. This network is intended for guests that do not have an MEID and is the only network with a 2 hour limit. This limit helps to keep this network available for guests while ensuring users who are able to authenticate to our secured network utilize the correct network for long term connectivity.

maricopa-guest is intended for Guests that do not have an MEID, it will have a 2 hour lease that will need to be accepted again if needed.

Eduroam is a secure, worldwide roaming access service developed for the international research and education community. It allows students, researchers, and staff from participating institutions to obtain Internet connectivity across campus and when visiting other participating institutions by simply opening their laptops.
To login to this network, you will need to use your [email protected].

Maricopa_Devices is only intended for devices purchased by the campus.When we configure the devices for use we will ensure that they are added to this network for seamless connections.

The instructions for connecting to the WiFi for all devices will be very similar. We have guides available based on the operating systems on campus that we support and a general android or iphone guide. Unfortunately, in the world of Bring Your Own Device (BYOD), configurations are sometimes outside of this scope. If the guides on the website here are not sufficient to get you connected, please visit High Tech One and we can assist in connecting your device to our wireless network.

Please contact the GCC Service Desk for any additional support.

A Virtual Private Network (VPN) is a service that creates a secure connection between your device and the internet. This is a critical tool while working remotely as it allows your computer to communicate with the GCC network to receive updates and to reach tools that would otherwise only be available while on campus, like your H and S drives. We recommend connecting to the VPN before you begin working any time you are offsite. Connection guides are located here.

An intranet is a private network within GCC that allows employees to securely share information and access internal resources similar to the internet but only accessible by authorized users, in this case GCC Employees.

We have heard that occasionally GCC employees have trouble accessing the information they are searching for on the intranet. To ensure this is not a problem, please remember that the search function works best after you login to the site. The intranet is secured from unauthorized access, so until the site knows who you are it will not be able to show you private and internal information. You can log in by clicking log in in the top right corner or clicking here.

On the Glendale Community College (GCC) intranet, you can typically find resources such as:

1. Campus News and Announcements - Updates on events, important deadlines, and campus-wide information.
2. Employee Directory - Contact information for faculty, staff, and administrators.
3. Policies and Procedures - Guidelines on campus operations, academic policies, and administrative procedures.
4. Forms and Documents - Access to forms for requests, reports, and other administrative needs.
5. Department Pages - Information and updates specific to different departments or divisions.
6. IT Support - Service Desk information, troubleshooting guides, and software installation resources.
7. Training and Professional Development - Information about upcoming workshops, training sessions, and educational opportunities.

The intranet serves as the hub for all internal communications and resources at GCC, making it easier for employees to stay connected and access what they need.

Marketing heads the changes to our GCC website and Employee Intranet. Information about changing or adding content can be found on their site here.

The Service Desk can help you locate resources on the intranet, or if you know the department responsible for the service you are seeking they can likely also assist you with locating the correct page. If you are not finding the page you are seeking with a search, ensure you are logged in as that will yield better search results. You can log in by clicking log in in the top right corner or clicking here.

When you encounter a phishing or spam email, please use the Phish Alert button (usually on the right side of the Gmail interface) to report it. 

The Phish Alert button looks like this:

When in doubt, err on the side of caution. For questions or to report security concerns, contact District ITS Information Security at [email protected].

If you think your account has been compromised, the very first action you should take is to change your password immediately. Changing your password is the first step to restrict access to any unwanted parties. Once you have changed your password at IDME.maricopa.edu contact the Service Desk to begin documenting this issue for information security.

Multi Factor Authentication (MFA) is a security method that requires you to verify your identity with at least two forms of evidence-such as a password and a push notification or code sent to your phone-making it harder for unauthorized users to access your accounts and protecting your personal information from theft.

Think of your password as the lock on your front door. A weak lock is easy to pick, but a strong one keeps out unwanted visitors. Adding Multi-Factor Authentication (MFA) is like putting up a sturdy screen door-an extra layer of protection that stops intruders before they can even reach the lock.

Make them unique: Use a different strong password for each account.
Make them long: Passwords should be at least 16 characters-longer is stronger!
Make them random: Use a random string of mixed-case letters, numbers and symbols when making a password. Another option is to create a memorable phrase of 4 - 7 unrelated words. This is called a "passphrase."
Enable MFA: Even if someone gets your password, MFA adds an extra layer of defense.

Remember that there are simple, effective ways to keep yourself safe online, protect your personal data, and ultimately help secure our world!

Like many District systems, there are periodic syncs of user information to allow the system to work as designed. This includes name, department, title, supervisor, email and other basic demographics. 

Only the person who interacted with the phishing email will see the subsequent training email(s). OIT is not monitoring individual interactions, we are only observing for trends across the institution. 

No. Users are selected algorithmically by the service. It's not a personal vendetta and no individual selection is occurring.  The system chooses a template based on the information it has about each user. 

Currently, Knowbe4 uses AI (implemented in June 2025) to choose a template that the selected user may be likely to be deceived by. The system sends the email to the selected user, who hopefully, reports it as phishing. Log in to your Knowbe4 dashboard to see how many phishing tests you have received, how many you reported, and if you have failed any phishing tests. Failing a phishing test will automatically enroll a user into a short and helpful Knowbe4 training course specific to the type of interaction they had to help them be better prepared in the future.

We are using phishing templates relating to Social Networking, IT, Online Services, Reported Phishes of the Week, Current Event of the Week, QR Code, Brand Knock-offs, Business, Education, IT, Human Resources, From Supervisor and Mail Notifications

Yes, this is a District system and DO and our sister colleges all use this cybersecurity vendor.

This cyber security training is different from typical mandatory training that every employee takes at scheduled intervals. These short courses are targeted based on your interaction with your email. Only employees who have engaged with an email that was a phishing test will be enrolled in a training course with Knowbe4. For training, you log in to your Knowbe4 dashboard with your email address. You will see a graphic and a couple of sentences describing what you clicked. 

When in doubt, err on the side of caution. For questions or to report security concerns, contact District ITS Information Security at [email protected].

If you have any questions, comments or concerns, please contact us at www.gccaz.edu/servicedesk, [email protected], or 623.845.3555.

The H Drive and S Drive are both network storage drives, but they serve different purposes:

H Drive: This is your personal network drive where you can store files and documents that only you can access. It's typically used for your personal work files.

S Drive: This is a shared network drive where you can access files and folders that are shared with other employees or departments. It's used for collaboration and accessing group resources.

Yes, as long as you are connected to the VPN while off campus you can connect to your H or S Drive using a personal or GCC issued computer. The drives will automatically be listed on your GCC provided device, but the instructions for adding the drives to a personal computer can be found here.

H drive space is allotted to both students and employees with active accounts.

Student H Drive Quota: 250mb
Employee H Drive Quota: 500mb

While these drives will automatically increase if the storage limit is reached, it is also important to remember that the files we store are all saved on a GCC server. Being a good steward of network drive storage is important to ensure there's enough space for everyone, maintain fast performance, and enhance data security. Properly organizing and removing unnecessary files also improves collaboration by making it easier to find and share important documents.

If you accidentally delete a file the best thing to do is check the recycle bin on your computer and see if you can restore it. To do this, just right click the file and select restore from the menu. This will return the file to the location it was deleted from.

If the file is not in the recycle bin, you do have another option. Our network drives are backed up twice a day, which is good news for accidental file deletion. Right click the file or folder, select more options, and restore previous versions. Select the time and date you want to restore then click okay. Please note that doing this will restore the whole file/folder so any edits made after the date and time you selected will no longer be applied.

We want you to feel comfortable and confident with your classroom technology. If you have questions, request a technician to meet you in your classroom at your preferred time for a demonstration. Simply visit our Classroom Demo page in the Client Portal to schedule-please allow at least 24 hours' notice.

Most classrooms and conference rooms at GCC are equipped with an Instructor Station, also called a Presentation System, that displays a computer monitor onto a projector screen or large screen TV. Most of these Instructor Stations also have DVD players, PAD cameras and the ability to connect a laptop. For a variety of reasons the systems in every room are not all the same. The different classroom levels use either a Remote Control, Keypad or Touch Panel to operate the equipment. These guides can also be located on the GCC website here.

Getting help in your classroom or office is as simple as dialing 53555 from any GCC phone or 623-845-3555. Remember to select option 2 to get connected with a local Service Desk employee who will help you troubleshoot your issue or if needed escalate the issue to the appropriate support team. This number can also be found in your classroom on the instructor station media guides or the Service Desk site.

Event Setup service is requested through the Facilities Management Department, and coordinated by them with the IT/Media Department. To request this service, please go to the Facility Use page and follow the procedures identified there.

To update your phone number in the Employee Directory, please go to this page and login.

Once you are logged in, click "My Profile" at the top of the page and update the information for your phone number and office location. This will sync across all the Maricopa Enterprise Systems

If you are relocating offices, please initiate the request by going to this page. We will make sure that all technology that is able to be moved will be transitioned and updated.

Please see this guide on how to forward your phone to another number.

Please visit this page in our service catalog and select Voicemail to request a new pin for your extension. Please make sure that you indicate the extension number associated with your phone.

Please see this guide on how to access your Voicemails from off campus.

To request toner or service on a printer use this link.

Pacific Office Automation provides service to all GCC owned printers.

At MCCCD, you have two separate email accounts: one for student email and one for employee email.

[email protected] is your student email address. This is where all your student-related emails will be sent, and it's also your enterprise ID used for logging into most systems.

[email protected] is your employee email address. This is where all work-related emails will go.
The [email protected] is an email alias for your employee account. This is usually used for your outgoing emails, so the recipient sees your name (rather than your MEID). An alias is just another address that forwards to your employee inbox. If you have worked at other Maricopa campuses you likely have other aliases. The important thing to remember is that no matter how many aliases you have they are all just linked to one employee email inbox.

Yes, we have guides for Android or iPhone instructions here. Should you have any trouble, the Service Desk is happy to get you connected.

Visit this Google guide to see how to share a calendar.

Please visit this page of our Service Catalog and select the account type you are requesting. Each page will outline some details about the respective service. Use the Request Support button when you are ready to submit your request.

The owner or moderator of the account can make membership changes. If you are unsure who owns an account or distribution list, the Service Desk can help you locate this information.

Visit this Google guide to see how to remove yourself from a distribution list.

The best option is to visit your Trash or All Mail folders to see if you can move the email back to your inbox. If the email is permanently deleted our Google admins can restore your email, but this will restore all email to the date specified including any that you have already read and intentionally deleted. If you are in need of this service, please submit a ticket here.

Students are able to borrow laptops for the current semester that they are enrolled in here at GCC. They are available on a first come, first serve basis. Please direct any interested students to this page to request a device and see all of the FAQ's that are related to this service.

Students who need to have their account reactivated can visit this page to initiate that request. Any student who has not taken classes in more than 1 year will need to reactivate to regain access to their account.

Yes, students can print from a personal device or mobile device. Please direct interested students to the guide located here.

If a student already has an MEID but they don't remember what it is, they can use our I Forgot my MEID tool. This tool will allow them to enter other account details to verify their identity and provide them with their MEID if an account match is found.

The Service Desk is a centralized support system where employees can report technical issues, request help, and get assistance with IT services. Our Service Desk support team serves as a single point of contact for all technology-related problems and requests. If you have a question that is not answered here, please contact the dedicated support team via any of the methods listed here.

Visit our Client Portal at www.gccaz.edu/servicedesk. In the Submit a Ticket box click Get Started. From there you can browse to the appropriate category that you are having an issue with then submit a ticket.

Visit our Client Portal at www.gccaz.edu/servicedesk. In the Check My Tickets box click Check Status. From there you can see your active tickets (or change the Status Class filter to see past tickets). You can view the status of your request, communicate directly with the individual or team managing your ticket, and even withdraw your work order if support is no longer needed.